Timeouts

Timeout configurations allow you to control the lifespan of an EVI chat session by specifying time limits for user inactivity and overall session duration. These settings help manage when a chat session should end based on your integration requirements and work in concert with event messages.

When timeouts are triggered, the server sends corresponding messages to inform clients about the upcoming disconnection or session termination. These configurations ensure that sessions remain active only as long as needed.

These settings can be combined with event messages to provide users with notifications prior to disconnection. For example, an inactivity timeout can trigger a message to “check in” with the user before ending the session.

Timeout options

1. Inactivity timeout

Specifies the duration (in seconds) of user inactivity after which the EVI WebSocket connection will be automatically disconnected.

• Default: 120 seconds (2 minutes)
• Minimum: 30 seconds
• Maximum: 1,800 seconds (30 minutes)

2. Max duration timeout

Specifies the maximum allowed duration (in seconds) for an EVI WebSocket connection before it is automatically disconnected.

• Default: 1,800 seconds (30 minutes)
• Minimum: 30 seconds
• Maximum: 1,800 seconds (30 minutes)