Support

Get technical support, contact our team, or explore enterprise and research programs.

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Technical support (APIs, SDKs, Projects, Playgrounds)Discord #support
Account or billing assistanceEmail support
Enterprise solutionsContact Sales

Ask AI

Get instant answers using the Ask AI button in the bottom-right corner of any documentation page. Ask AI draws from multiple knowledge sources including technical documentation, blog posts, public GitHub repositories, and marketing materials. Best for:

  • API endpoints and parameters
  • SDK installation and configuration
  • Code examples from docs and GitHub
  • Feature explanations and use cases
  • General questions about Hume products and capabilities

For bugs or issues requiring human assistance, use Discord #support.

Discord Support

Our Discord server is the primary channel for technical support. Post your question in #support and receive an immediate response from our Ask AI bot. If the bot doesn’t resolve your issue, tag our team for human assistance.

Getting Started

  1. Join the Hume Discord server and complete onboarding
  2. Complete #user-verification and review #rules and #support-guidelines
  3. Post your question in #support

Email Support

For account and billing inquiries, contact the appropriate team. Expect a response within 1-2 business days.

TopicContact
Account access or settingshello@hume.ai
Billing, invoices, or paymentsbilling@hume.ai
Legal, privacy, or compliancelegal@hume.ai
Press or media inquiriespress@hume.ai

Enterprise and Research Programs

ProgramDescription
Sales & PartnershipsCustom solutions, volume pricing, and partnership opportunities
Researcher AccessAcademic access to Hume APIs for research purposes

Resources

ResourceDescription
Technical DocumentationGuides, tutorials, and API reference
PricingPlans, rates, and usage limits
Public RoadmapUpcoming features and development priorities
Feature RequestsSubmit ideas and vote on community suggestions