Privacy — Hume API

Privacy Policy

Our Privacy Policy governs how we collect and use personal information submitted to our products.

Zero Data Retention and Data Usage Options for the EVI API

Hume AI is HIPAA compliant, with features to enhance user privacy and data control. Our portal currently supports enabling/disabling these features in the user’s profile page.

Zero data retention: This feature allows users to turn off the storage of all chat histories (transcripts) or voice recordings for the EVI API. Other metadata such as API usage information will still be stored.
Opt-out of data being used for training: By default, anonymized data from user interactions with the EVI API is used to improve our models. Users can toggle this option to prevent data from being used for training purposes.

For added control, use a custom language model and obtain a Business Associate Agreement (BAA) directly with the model provider. To request a BAA and/or Data Processing Addendum (DPA) with Hume, please contact legal@hume.ai.

By default, data retention for EVI is enabled, and user data may be used for model training. Users must explicitly opt out to disable these features.

To enable or disable these options

Log into your Hume AI account on platform.hume.ai.
Navigate to your Profile page by clicking on the profile icon on the sidebar.
Scroll down to the Privacy section where you will see the options for “Do not retain data” and “Do not use for training.”
Toggle the switches next to these options to enable or disable them according to your preference.
Click on ‘Save changes’ to apply your settings.

Opting out of data retention will disable certain features, including the ability to resume chats and access your chat history.

Expression Measurement API Data Privacy

For the Expression Measurement API, we maintain strict data privacy practices:

No file retention: Image, audio, and video files processed by the API are not retained - they are only used temporarily during analysis. All files sent to the expression measurement API are immediately deleted after they are processed.
Output data: Expression measurement results are retained in our database until the user requests deletion. This allows us to return results for specific previous jobs through the get job predictions endpoint. These results are accessible only to the user, although they may sometimes be viewed by select members of the Hume AI team for debugging.
Transcription data: When using the batch API with transcription enabled, the transcripts will be retained along with the expression measures. Developers can set the transcription option to null to disable transcription.
No training usage: Data submitted through the Expression Measurement API is never used to train or improve our models. Datasets for the Custom Models API are only used to train the developer’s model, and are not used by Hume AI.

API Data Usage Policy

Our API Data Usage Policy details how and when we store API data.

Consumer Services FAQ

Our Consumer Services FAQ explains how and when we store data processed by our frontend applications like our Playground.

Does Hume AI train on my content to improve model performance?

For non-API consumer products like our Playground and Demo, we may use content such as images, video files, audio files, and text files to improve our services. You can opt out of having your content used to improve our services at any time by adjusting your settings in your profile page. This opt-out will apply on a going-forward basis only.

Please note that for our API product, Hume AI will not use data submitted by customers via our API to train or improve our models.

How do I delete my account?

You can delete your account by submitting a user account deletion request in your profile page on the Hume playground. Once you submit your deletion request, we will delete your account within 30 days. Please note that for security reasons, once you delete your account, you may not re-sign up for an account with the same email address.

Is my content shared with third parties?

We share content with a select group of trusted service providers that help us provide our services. We share the minimum amount of content we need in order to accomplish this purpose and our service providers are subject to strict confidentiality and security obligations. Please see our Privacy Policy for more information on who we may share your content with.

Where is my content stored?

Content is stored on Hume AI systems and our trusted service providers’ systems in the US and around the world.

Do humans view my content?

A limited number of authorized Hume AI personnel, may view and access user content only as needed for these reasons: (1) investigating abuse or a security incident; (2) to provide support to you if you reach out to us with questions about your account; (3) or to comply with legal obligations. Access to content is subject to technical access controls and limited only to authorized personnel on a need-to-know basis. Additionally, we monitor and log all access to user content and authorized personnel must undergo security and privacy training prior to accessing any user content.

Does Hume AI sell my data?

No. We do not sell your data or share your content with third parties for marketing purposes.

How do I submit a data privacy request?

Please change your privacy settings through the Profile page. For further assistance, message the moderators on our Discord Server.