Our Privacy Policy governs how we collect and use personal information submitted to our products.
Hume AI is HIPAA compliant, with features to enhance user privacy and data control. Our portal currently supports enabling/disabling these features in the user’s profile page.
Zero data retention: This feature allows users to turn off the storage of all chat histories (transcripts) or voice recordings for the EVI API. Other metadata such as API usage information will still be stored.
Opt-out of data being used for training: By default, anonymized data from user interactions with the EVI API is used to improve our models. Users can toggle this option to prevent data from being used for training purposes.
For added control, use a custom language model and obtain a Business Associate Agreement (BAA) directly with the model provider. To request a BAA and/or Data Processing Addendum (DPA) with Hume, please contact [email protected].
By default, data retention for EVI is enabled, and user data may be used for model training. Users must explicitly opt out to disable these features.
Opting out of data retention will disable certain features, including the ability to resume chats and access your chat history.
For the Expression Measurement API, we maintain strict data privacy practices:
null to disable transcription.Our API Data Usage Policy details how and when we store API data.
Our Consumer Services FAQ explains how and when we store data processed by our frontend applications like our Playground.
For non-API consumer products like our Playground and Demo, we may use content such as images, video files, audio files, and text files to improve our services. You can opt out of having your content used to improve our services at any time by adjusting your settings in your profile page. This opt-out will apply on a going-forward basis only.
Please note that for our API product, Hume AI will not use data submitted by customers via our API to train or improve our models.
You can delete your account by submitting a user account deletion request in your profile page on the Hume playground. Once you submit your deletion request, we will delete your account within 30 days. Please note that for security reasons, once you delete your account, you may not re-sign up for an account with the same email address.
Content is stored on Hume AI systems and our trusted service providers’ systems in the US and around the world.
A limited number of authorized Hume AI personnel may view and access user content only as needed for these reasons: (1) investigating abuse or a security incident; (2) to provide support to you if you reach out to us with questions about your account; or (3) to comply with legal obligations. Access to content is subject to technical access controls and limited only to authorized personnel on a need-to-know basis. Additionally, we monitor and log all access to user content and authorized personnel must undergo security and privacy training prior to accessing any user content.
No. We do not sell your data or share your content with third parties for marketing purposes.
Please change your privacy settings through the Profile page. For further assistance, message the moderators on our Discord Server.