Billing

How it works

  1. Joining the platform: When you sign up and start using our APIs, you’ll initially be using the free credits given to every new account.
  2. Credit card requirement: Once you’ve exhausted your credit balance, you’ll need to activate billing to continue.

Activate billing before depleting your credit balance to ensure uninterrupted service.

  1. Monthly limit and notifications:
    • You’ll have a default monthly limit of $100.
    • If you hit the $100 limit, API calls will return an error, and you’ll be prompted to apply for a monthly limit increase.
  2. Billing notifications:
    • On the first of each month, you’ll receive an invoice for the previous month’s usage.
    • If your credit card is successfully added, it will be charged automatically.
    • You’ll get a confirmation email for successful transactions or an alert if a transaction fails.
  3. Failure to pay: If payment isn’t received within 7 days of the invoice date, API access will be suspended until the outstanding balance is settled.

Managing your account

  • Usage information: To view your monthly usage details, visit the Usage & Billing page. There you can track your API usage and see how much of your monthly limit has been utilized.
    • Note: After your credits are used, further usage accrues to your monthly cost. You’ll be charged this amount on the first of the following month. Your monthly cost is updated daily at 08:00 UTC.
  • Billing portal: To manage your billing details, navigate to Usage & Billing and select Manage payments and view invoices. There you can update your payment method, view past invoices, and keep track of upcoming charges.

Understanding your bill

Pricing

Find up-to-date pricing information at hume.ai/pricing.

Billing methodology

  1. Audio and video:
    • Our listed prices are presented per minute for ease of understanding.
    • However, we bill these services on a corresponding per-second basis to ensure precise and fair charges. This means you are only billed for the exact amount of time your audio or video content is processed.
  2. Image and text:
    • Image processing charges are incurred per image.
    • Text processing is billed based on the number of words processed.

FAQ

If you have questions about your bill or need assistance understanding the charges, please contact billing@hume.ai.