Timeouts
Define and manage chat session duration limits.
Timeout configurations allow you to control the lifespan of an EVI chat session by specifying time limits for user inactivity and overall session duration. These settings help manage when a chat session should end based on your integration requirements and work in concert with event messages.
When timeouts are triggered, the server sends corresponding messages to inform clients about the upcoming disconnection or session termination. These configurations ensure that sessions remain active only as long as needed.
These settings can be combined with event messages to provide users with notifications prior to disconnection. For example, an inactivity timeout can trigger a message to “check in” with the user before ending the session.
See our API reference for details on how to configure timeouts in your EVI configuration.
Timeout options
- Inactivity Timeout: Specifies the duration (in seconds) of user inactivity after which the EVI WebSocket
connection will be automatically disconnected.
- Default: 600 seconds (10 minutes)
- Allowed Range: 30 to 1,800 seconds
- Max Duration Timeout: Specifies the maximum allowed duration (in seconds) for an EVI WebSocket connection before
it is automatically disconnected.
- Default: 1,800 seconds (30 minutes)
- Allowed Range: 30 to 1,800 seconds