Data usage for consumer services

Commonly asked questions about how we treat user data for Hume AI’s non-API consumer services like our Playground.

Does Hume AI train on my content to improve model performance?

For non-API consumer products like our Playground, we may use content such as images, video files, audio files, and text files to improve our services. You can request to opt out of having your content used to improve our services at any time by contacting us on Discord with your request. This opt-out will apply on a going-forward basis only.

Please note that for our API product, Hume AI will not use data submitted by customers via our API to train or improve our models.

How do I delete my account?

You can delete your account by messaging the moderators of our Discord Server with your specific request. Once you submit your deletion request, we will delete your account within 30 days. Please note that for security reasons, once you delete your account, you may not re-sign up for an account with the same email address.

Is my content shared with third parties?

We share content with a select group of trusted service providers that help us provide our services. We share the minimum amount of content we need in order to accomplish this purpose and our service providers are subject to strict confidentiality and security obligations. Please see our Privacy Policy for more information on who we may share your content with.

Where is my content stored?

Content is stored on Hume AI systems and our trusted service providers’ systems in the US and around the world.

Do humans view my content?

A limited number of authorized Hume AI personnel, may view and access user content only as needed for these reasons: (1) investigating abuse or a security incident; (2) to provide support to you if you reach out to us with questions about your account; (3) or to comply with legal obligations. Access to content is subject to technical access controls and limited only to authorized personnel on a need-to-know basis. Additionally, we monitor and log all access to user content and authorized personnel must undergo security and privacy training prior to accessing any user content.

Does Hume AI sell my data?

No. We do not sell your data or share your content with third parties for marketing purposes.

How do I submit a data privacy request?

Please message the moderators on our Discord Server.