Chat Started
Sent when an EVI chat is started.
Phone number of the caller in E.164 format (e.g., +12223333333). This field is included only if the Chat was created via the Twilio phone calling integration.
Unique ID of the Chat Group associated with the Chat session.
Unique ID of the Chat session.
Indicates whether the chat is the first in a new Chat Group (new_chat_group) or the continuation of an existing chat group (resumed_chat_group).
Unique ID of the EVI Config used for the session.
User-defined session ID. Relevant only when employing a custom language model in the EVI Config.
Unix timestamp (in milliseconds) indicating when the session started.
Twilio metadata associated with the chat. This field is included only if the Chat was created via the Twilio phone calling integration. Fields may include call_sid, account_sid, from_number, to_number, caller_name, caller_number, from_city, from_state, from_zip, from_country, to_city, to_state, to_zip, and to_country. If a specific metadata is not available, this field will be set to an empty string.
Always chat_started.