Support

Existing customers can email assist@hume.ai for help with the API, their account or billing. New customers can reach Hume’s sales team through the Contact form.

Getting help

Before you email support, check the status page for an ongoing incident. If a request failed or returned something unexpected, include:

1. The name of your organization on the Hume Platform.
2. The endpoint you called.
3. The request ID, from the X-Request-Id header or the request_id of the error body. See Reporting a problem.
4. When you sent the request, with the time zone.
5. What you expected and what happened instead.
6. A request that reproduces the problem, such as a cURL command.

Reporting a security issue

Email security@hume.ai to:

1. Report a vulnerability or a suspected security incident. Describe what you found and how to reproduce it.
2. Report an API key that was exposed. Revoke it on the API keys page first, and switch your code to a new key.
3. Request Hume’s SOC 2 report or ask about security practices.

Sales, legal and press